Refund & Cancellation Policy

1. Nature of Professional Services

Alpha Transit LLC delivers specialized business-to-business (B2B) back-office administration, route scheduling, rate confirmation verification, and clerical paperwork processing for independent commercial motor carriers. Because our staff dedicates immediate time, labor, and industry resources to coordinating and executing logistics documentation, services are rendered continuously upon load confirmation.

2. Refund Policy for Completed Services

Administrative management fees billed for loads successfully booked, verified via executed rate confirmation, and where clerical coordination has been performed are non-refundable once the clerical dispatch and route planning services have been delivered.

If a load is officially cancelled by the freight broker or shipper prior to carrier pickup through no fault of the motor carrier (TONU — Truck Ordered Not Used), Alpha Transit LLC will not assess an administrative dispatch percentage on the lost freight revenue, and any prepaid administrative fee for that specific load shall be credited toward the carrier's subsequent weekly billing cycle.

3. Billing Discrepancies & Audit Adjustments

We pride ourselves on transparent, honest accounting. If you believe an administrative invoice contains a mathematical discrepancy, incorrect gross revenue calculation, or unauthorized charge:

• Please notify our billing department in writing at dispatch@alphatransitllc.com within seven (7) business days of the invoice date.
• Please include the load number, rate confirmation copy, and description of the variance.
• Our billing team will review and audit the invoice within five (5) business days. Confirmed overcharges will be credited or refunded directly to your original payment method.

4. Service Cancellation Policy

We operate with zero long-term lock-in contracts. Motor carriers may discontinue ongoing dispatch and administrative support at any time:

• Notice must be delivered via email to dispatch@alphatransitllc.com seven (7) days prior to desired termination.
• There are no cancellation penalties or early termination exit fees.
• The Carrier remains responsible only for administrative management fees incurred for freight loads booked or dispatched prior to the termination effective date.

5. Payment Processing & Chargeback Resolution

All electronic fee transactions are processed securely through Stripe. In the event of any billing question or disagreement, Client agrees to first contact Alpha Transit LLC billing personnel directly to achieve an amicable resolution before initiating a payment dispute or chargeback with their credit card issuing bank. This ensures prompt resolution and maintains a healthy business relationship.

6. Billing Department Contact

If you have any questions regarding invoices, payment receipts, or our refund guidelines, please contact: